1. SHIPPING & DELIVERY POLICY
At Lucia Rose, we provide FREE Standard delivery to any address within Mainland UK with a minimum spend of £10. However, do note that we do not deliver to PO Boxes, military and restricted areas.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped the same working day if placed before 3pm and upon confirmation of complete payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Local Deliveries
There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – is FREE for all UK Mainland orders with a minimum spend of £10 and it takes approximately 3 – 5 working days to reach you from the time of order. Otherwise shipping is £1.99.
Express Courier – is available at an additional charge of £5.00 and it takes approximately 1 working days to reach you from the time of order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA & Mastercard credit and debit cards, Paypal, ApplePay, Googlepay and Bitcoin. For PayPal Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.